Delivery & Returns

At Cinema Treasures, we carefully prepare and package every order to ensure that your DVDs and Blu-rays reach you safely and in excellent condition. Please review our delivery and return information below before placing your order.

Order Processing

Orders are typically prepared and dispatched within 2–3 business days after successful payment confirmation.

• Orders are processed during regular business days, excluding public holidays.
• Processing times may occasionally be extended during holidays, high-demand periods, or special releases.
• Once your order has been dispatched, you will receive a shipping confirmation where applicable.

Delivery & Shipping

Cinema Treasures ships our DVD and Blu-ray collections to supported destinations using available postal and courier services.

• Shipping costs are calculated based on the destination, order size, and available delivery method.
• Estimated delivery times may vary depending on your location and selected shipping service.
• Delivery estimates are provided as guidance and cannot be guaranteed.
• Customers are responsible for providing a complete and accurate delivery address at checkout.

Order Tracking

Where tracking is available, you will receive a tracking number or tracking information once your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

International Delivery

We are pleased to make our collection of classic Egyptian cinema available to customers around the world through international shipping to supported destinations.

• International delivery times vary depending on the destination and local postal or courier services.
• Orders may be subject to customs inspections or clearance procedures.
• Customs duties, import taxes, handling fees, or other local charges may apply depending on the destination country.
• Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Delays

While we make every effort to ensure that orders arrive within the estimated delivery period, delays may occasionally occur due to customs clearance, postal or courier services, weather conditions, public holidays, or other circumstances outside our reasonable control.

Cinema Treasures cannot guarantee exact delivery dates for international shipments.

Returns

We want you to be satisfied with your Cinema Treasures purchase. Eligible products may be returned within 14 days of delivery, subject to the conditions below.

• DVDs and Blu-rays must be unopened, unused, and in their original sealed condition.
• The original packaging must be intact.
• Proof of purchase or your order number may be required.
• Return requests should be submitted within 14 days of receiving your order.

Opened DVDs & Blu-rays

Due to the nature of copyrighted physical media and to help protect against unauthorized copying or reproduction, opened or unsealed DVDs and Blu-rays cannot normally be returned or refunded.

This restriction does not apply where an item is confirmed to be defective, damaged upon arrival, or different from the product ordered, subject to applicable consumer protection laws.

Damaged or Defective Items

Every order is carefully prepared before dispatch. However, if your DVD or Blu-ray arrives damaged or contains a manufacturing defect, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide your order number, a description of the problem, and clear photographs of the product and packaging where applicable.

Once the issue has been verified, we may provide a replacement at no additional product cost or issue an appropriate refund, depending on product availability and the circumstances of the order.

Incorrect Items

If you receive a different film, format, or edition from the one you ordered, please contact us as soon as possible.

Once the issue has been verified, Cinema Treasures will provide the appropriate instructions for a replacement or refund.

Return Shipping

• Customers are responsible for return shipping costs for eligible returns that are not caused by an error or defect.
• If the product is confirmed to be damaged, defective, or incorrectly supplied by Cinema Treasures, we will provide appropriate return or replacement instructions.
• Returned products should be securely packaged to prevent damage during transit.
• We recommend using a trackable shipping service when returning an item.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your payment provider, card issuer, or financial institution.

Original shipping charges are generally non-refundable unless the return results from a damaged, defective, or incorrect item, or where otherwise required by applicable law.

DVD & Blu-ray Compatibility

Before placing your order, please carefully review the product specifications, including disc format, region compatibility, subtitles, and other playback requirements.

Customers are responsible for ensuring that the purchased DVD or Blu-ray is compatible with their playback equipment. Returns based solely on regional or equipment incompatibility may not be accepted where the relevant specifications were clearly stated on the product page, subject to applicable consumer protection laws.

How to Request a Return

To request a return, replacement, or report a delivery issue, please email us at sherif@cinema-treasures.com.

Please include:

• Your order number.
• The DVD or Blu-ray title.
• The reason for your request.
• Photos of the product and packaging if the item is damaged, defective, or incorrect.

Need Help?

If you have any questions about your delivery, tracking, return, replacement, or refund, please Contact Us or email us at sherif@cinema-treasures.com.