Payments & Refunds

At Cinema Treasures, we are committed to providing a secure and reliable shopping experience for collectors and classic cinema enthusiasts around the world.

Payment Methods & Security

At Cinema Treasures, we provide secure and convenient payment options to make your shopping experience simple and reliable.

Depending on your country, device, and availability at checkout, we may accept the following payment methods:

• Visa
• Mastercard
• Credit & Debit Cards
• PayPal
• Apple Pay on supported devices and browsers

All online payments are processed securely through approved payment providers. Available payment methods may vary depending on your country, region, device, or the options displayed at checkout.

• Your complete credit or debit card details are not stored directly on Cinema Treasures servers.
• Payment information is securely processed by authorized payment providers using industry-standard security technologies.
• Apple Pay transactions are processed securely through Apple's payment technology and the applicable payment provider.
• For PayPal payments, you may use your PayPal account or other payment options made available by PayPal.

Order Processing

Orders for our DVD and Blu-ray collections are typically processed within 2–3 business days after successful payment confirmation.

Processing times may occasionally vary during holidays, high-demand periods, limited-edition releases, or circumstances outside our reasonable control.

Shipping & Tracking

Once your order has been prepared and shipped, you will receive a shipping confirmation containing tracking information where tracking is available for the selected delivery service.

• Delivery times vary depending on the destination and selected shipping method.
• Customers are responsible for providing a complete and accurate delivery address.
• Cinema Treasures is not responsible for delays caused by customs authorities, postal services, couriers, or circumstances outside our reasonable control.

International Shipping

Cinema Treasures may ship orders internationally to supported destinations.

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless expressly stated otherwise and are the responsibility of the buyer.

Returns & Refunds

Because Cinema Treasures specializes in physical media, including DVDs and Blu-rays, certain return conditions apply to protect the integrity of our products while ensuring a fair experience for our customers.

Unopened Items

Unopened and factory-sealed DVDs and Blu-rays may be eligible for return within 14 days of delivery, subject to the conditions of this policy.

• The product must remain unopened, unused, and in its original sealed condition.
• The original packaging must be intact.
• Proof of purchase or the original order number may be required.

Opened Items

Due to the nature of copyrighted physical media and to help prevent unauthorized copying or reproduction, opened or unsealed DVDs and Blu-rays are generally not eligible for return or refund.

An exception may apply if the product is confirmed to be defective, damaged upon arrival, or if you received an incorrect item.

Damaged or Defective Items

If your DVD or Blu-ray arrives damaged, defective, or cannot be played due to a manufacturing defect, please contact us within 14 days of delivery.

We may request photographs or other reasonable evidence of the damage or defect before approving a replacement or refund.

Once the issue has been verified, Cinema Treasures may provide a replacement copy at no additional product cost or offer an appropriate refund, depending on availability and the circumstances of the order.

Incorrect Items

If you receive a title, format, or edition different from the item you ordered, please contact us as soon as possible with your order number and photographs of the item received.

Once verified, we will provide appropriate instructions to resolve the issue.

Return Shipping

• For eligible returns that are not related to a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer.
• Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error by Cinema Treasures.
• Returned products should be securely packaged to prevent damage during transit.

How to Request a Return or Refund

To request a return, replacement, or refund, please contact us at sherif@cinema-treasures.com.

Please include:

• Your order number.
• The title of the DVD or Blu-ray.
• A brief description of the issue.
• Clear photographs of the product and packaging if the item arrived damaged, defective, or incorrect.

Refund Processing

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on PayPal, your card issuer, or your financial institution.

DVD & Blu-ray Compatibility

Before placing an order, customers are responsible for reviewing the product description and ensuring that the DVD or Blu-ray format, region, subtitles, and other technical specifications are compatible with their playback equipment.

Returns based solely on player or regional incompatibility may not be accepted where the relevant compatibility information was clearly stated on the product page, subject to applicable consumer protection laws.

Need Help?

If you have any questions about payment, shipping, returns, replacements, or refunds, please Contact Us or email us at sherif@cinema-treasures.com.